Privacy Policy

ScaleYourHvac ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit scaleyourhvac.com, contact us, or use the websites and marketing services we build and manage for HVAC contractors.

Information you provide

We may collect personal information that you voluntarily provide when you:

• Book a call or request a quote
• Fill out a contact or lead form
• Opt in to text-message updates
• Become a customer or use our services

This information may include:

• Name and contact details (email, phone number, business address)
• Business information (company name, service area, services offered)
• Payment information (processed securely by our third-party payment providers)
• Communication and marketing preferences

Information collected automatically

When you access our website, we may automatically collect:

• Device information (browser type, operating system)
• IP address and approximate location
• Usage data (pages visited, time on page, clicks)
• Cookies and similar tracking technologies

We use the information we collect to:

• Provide, maintain, host, and improve your website and our services
• Process transactions and send related billing information
• Respond to your questions, requests, and support needs
• Send service updates and, with your consent, promotional messages
• Run and measure marketing such as local SEO and Google & Facebook ads
• Detect, investigate, and prevent fraud or abuse

ScaleYourHvac offers a missed-call text-back and customer follow-up service. When you opt in, you expressly consent to receive text messages from us — or, for our customers, from the phone number associated with their business — including missed-call replies, appointment and booking confirmations, reminders, review requests, and support messages.

How we collect SMS consent

SMS consent is collected via an optional, unchecked checkbox on our booking and contact forms, or by you texting or calling a number we provide. Consent is never required to book a call or use our services.

No sharing of SMS opt-in data

We will never sell, rent, or share your phone number or SMS opt-in consent with third parties or affiliates for their own marketing purposes. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors who provide support services on our behalf (for example, our messaging provider) is permitted solely to deliver the messages described above.

Opting out

You can opt out of SMS messages at any time by replying STOP to any message. After opting out you will receive one final confirmation and no further messages. For help, reply HELP or contact us at hello@scaleyourhvac.com.

Message frequency & rates

Message frequency varies based on your activity. Message and data rates may apply depending on your wireless carrier and plan. We comply with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.

We may share your information in the following situations:

• Service providers: with vendors who perform services on our behalf — hosting, payment processing, analytics, email and SMS delivery, and advertising.
• Business transfers: in connection with a merger, acquisition, or sale of assets.
• Legal requirements: when required by law or to protect our rights and safety.
• With your consent: for any other purpose disclosed to you.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us using the details below.

We use cookies and similar technologies to understand how visitors use our site and to improve your experience. You can set your browser to refuse cookies or alert you when cookies are sent; if you do, some parts of the site may not work as intended.

Our website and the sites we build may link to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If we learn we have, we will delete it.

We may update this Privacy Policy from time to time. We will post the new version on this page and update the "Last updated" date. Continued use of our services after changes indicates your acceptance of the updated policy.

Questions about this Privacy Policy or our data practices? Reach us at: